Shipping Policy
Effective Date: January 3, 2025
We are dedicated to ensuring that your orders arrive quickly and safely. This Shipping Policy explains how we handle shipping, delivery times, and related procedures.
1. Order Processing
Orders are processed within 1-2 business days from the time they are placed. If there are any issues or delays with your order, we will notify you promptly.
2. Shipping Methods and Costs
We offer a range of shipping options to fit your needs, including standard, expedited, and priority shipping. Shipping costs are calculated based on the weight of your order and your location.
3. Delivery Time
Delivery times vary depending on your location and shipping method. For domestic orders, typical delivery times are 3-7 business days for standard shipping. Expedited shipping may reduce delivery times.
4. International Shipping
We offer international shipping to select countries. Shipping fees and delivery times for international orders will vary based on the destination.
5. Shipping Restrictions
Certain items may not be eligible for shipping to some locations due to legal or logistical restrictions. We will notify you if there are any issues with shipping specific products to your address.
6. Shipping Confirmation
Once your order has been shipped, we will send you a confirmation email with tracking information. You can track your package using the provided link.
7. Lost or Damaged Shipments
In the rare event that your order is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue, and if necessary, we will offer a replacement or refund.
8. Address Accuracy
Please ensure that your shipping address is correct and up-to-date. Incorrect address details may result in delays or returned shipments, for which additional fees may apply.
9. Shipping Delays
While we strive to ensure timely deliveries, shipping delays can occur due to factors outside of our control, such as weather conditions, holidays, or carrier delays.
10. Contact Us
Contact Information and Support:
If you have any questions or require more information regarding our Delivery Policy, please feel free to contact our customer service team:
Address: 532 James Ave SE Grand Rapids, Michigan(MI), 49503
Phone Number: (616) 451-3236
Email: info@smileluis.com
Website: smileluis.com